Engagement Start : Ongoing
Focus : LCV, MCV, EV Buses, and SUV Xenon Pickup
The Challenge
Our Client, one of the largest commercial vehicle manufacturers in India, faced the complex challenge of ensuring consistent quality and seamless
production processes across multiple locations – Dharwad, Pune and Mumbai. The scope of operations included not just production, but also
Vendor Quality Assurance (VQA) and Field Quality Assurance (FQA), crucial for maintaining the highest standards for LCV, MCV, EV buses, and the Xenon Pickup.
The challenge was further compounded by volume fluctuations and a
constantly shifting model mix, demanding a flexible, proactive workforce that could adapt without compromising quality or timelines.
The Layam Solution
Since the inception of our partnership, Layam Group has been entrusted with managing outsourced operations across Production, Labs, Stores, and both VQA and FQA. Layam ensures Build-In Quality and 100% delivery, regardless of the challenges posed by fluctuating production schedules and customer – specific requirements.
Key Deliverables
- VQA Reports (Daily, Weekly, and Monthly) for real-time quality control
- Field Customer Concern Reports (Daily, Weekly, and Monthly) to address in-field issues promptly
- Daily Attendance Reports for VQA & Field teams, ensuring workforce alignment
- VQA Audit Reports to assess ongoing quality and process improvement
Operational Excellence Across Locations
Vendor Quality Assurance (VQA)
- Daily, Weekly, and Monthly Reports to ensure quality control measures are adhered to at every stage of production
- Regular Audits for identifying process gaps and implementing corrective actions
- Proactive Communication between Layamʼs teams and Client to address quality concerns before they impact production
Field Quality Assurance (FQA)
- Real-Time Customer Concern Tracking through daily, weekly, and monthly reports
- Close Coordination with Field Teams to identify and address issues related to vehicles in the field
- Feedback Loop for continuous improvement in product quality based on field data
Production Support & Stores Management
- Seamless coordination with production teams to maintain an efficient workflow despite fluctuating demands
- Inventory & Material Management to ensure availability of parts and supplies, contributing to timely vehicle production
Results & Impact
- 100% Delivery on Time despite fluctuations in production volumes and model variants
- Zero Defects per Vehicle through meticulous Build-In Quality practices
- Comprehensive Quality Assurance through real-time VQA and FQA reporting systems
- Improved Field Issue Resolution leading to faster customer concern response times
- Enhanced Workforce Efficiency through effective attendance and performance tracking
Why It Matters to Employers
Layamʼs collaboration with the Client showcases our ability to deliver operational excellence and quality assurance at scale across multiple
locations. By outsourcing critical production and quality control functions to Layam, Client benefits from a flexible, skilled workforce capable of
maintaining the highest standards – ensuring smooth production cycles and optimal vehicle quality, regardless of market or production challenges.
